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Our Polocies

Returns and exchanges

We understand shopping online and/or gifting can be a challenge and we want you to be satisfied with your purchase. If you feel that your piece isn't quite right for you or the person that you gifted it to, please contact hello@ashleyweber.com to initiate a possible return or exchange immediately.

Refunds/exchanges will be issued in the form of store credit only, unless otherwise decided and agreed upon by seller. 

Items must be in their original, unworn condition and in their original packaging. Items must be returned, via carrier of your choice, within 5 days of received approval. Customer is responsible for all shipping charges and for providing tracking to seller on return shipments.

We reserve the right to refuse any items purchased that are not received in the condition listed above in this policy. Exchanges cannot be made more than one week (7 days) after the delivery of your order. 

Ashley Weber Designs does not refund items that are lost or damaged in transit upon return/exchange. Seller is not liable for items returned without prior approval. These items will not be accepted and will be returned to the sender immediately upon arrival.

Exchanges cannot be made on custom orders, personalized jewelry, or sale items. These sales are final.

In the event that your item is damaged during shipping, please contact us within 48 hours of your receipt of the item and we will determine the best solution.

There are NO refunds on custom orders.
There are NO refunds on ring size mistakes.
Shipping will NOT be returned on refunded orders.
Any and all refunds must clear with shop seller first.

Please note that orders take time to create in made-to-order situations. Turn around time is clearly listed in the listing. Most are 3-5 days. I will try my best to get a shipment out as soon as possible, but nothing is guaranteed before the ship date PLUS 2-3 additional days following for shipping time.

I cannot be held responsible for failure to read the full listing information and shipping policies.

Payment

Orders will not begin to be made until order is payed for in full.

Please note that orders take time to create in made-to-order situations. My turn-around-time is clearly listed in the listing. Most are 3-5 days. I will try my best to get a shipment out as soon as possible, but nothing is guaranteed before the ship date PLUS 2-3 additional days following for shipping time.

I cannot be held responsible for failure to read the full listing information and shipping policies.

Shipping

Everything is shipped USPS First Class mail with tracking except for international packages which tracking is unavailable for.

UNITED STATES:

All parcels ship USPS First Class with tracking.
For any other methods of shipping, please contact me prior to purchase.
For insurance on your package, please contact me prior to purchase.

I apologize, but I cannot be held responsible for mail system loss or damage.
I also I cannot be held responsible for shipping to incorrect address listed through Etsy.
In any case, I will do my best to help you find your package, but please realize that this is at no fault of mine.

INTERNATIONAL ORDERS:

All parcels ship USPS First Class, which may take up to 8 weeks for delivery depending on your location.
International items will NOT be mailed with insurance due to incredibly high cost.
International orders do NOT come with tracking.
BUYER is responsible for knowing their country's import restrictions and understand that we are NOT responsible for any customs fees, duty fees, or applicable taxes on international purchases you might incur.

Please do not ask us to mark your order as a "gift" this is against federal laws and we will not do so.

You may want to use this vat calculator to see what your tax might be:
http://www.dutycalculator.com/new-import-duty-and-tax-calculation/