We understand shopping online and/or gifting can be a challenge and we want you to be satisfied with your purchase. If you feel that your piece isn't quite right for you or the person that you gifted it to, please contact firstname.lastname@example.org to initiate a possible return or exchange immediately.
Refunds/exchanges will be issued in the form of store credit only, unless otherwise decided and agreed upon by seller.
Items must be in their original, unworn condition and in their original packaging. Items must be returned, via carrier of your choice, within 5 days of received approval. Customer is responsible for all shipping charges and for providing tracking to seller on return shipments.
We reserve the right to refuse any items purchased that are not received in the condition listed above in this policy. Exchanges cannot be made more than one week (7 days) after the delivery of your order.
Ashley Weber Designs does not refund items that are lost or damaged in transit upon return/exchange. Seller is not liable for items returned without prior approval. These items will not be accepted and will be returned to the sender immediately upon arrival.
Exchanges cannot be made on custom orders, personalized jewelry, or sale items. These sales are final.
In the event that your item is damaged during shipping, please contact us within 48 hours of your receipt of the item and we will determine the best solution.